this post was submitted on 25 Sep 2023
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I'm reminded of a motivational poster at my first job. "Unhappy customers may not complain. They just won't come back."
Your first job had a weird idea of motivation.
“You might suck, but no one will tell you!”
‘90s: “And that’s why we need to make sure they’re happy with our products and services”
2020s: “And where the F they wanna go? We’re a monopoly and they’re locked into our tech ecosystem”