Keychron mechanical keyboards unofficial support

I've been trying to return a keyboard for a while now but Keychron support has stopped responding to me. I'm hoping maybe someone here has an in with Keychron and can help.

The keyboard showed up with no shrink wrap and the DHL bag it was shipped in had been opened and resealed with packing tape. I'm just trying to send the thing back but cannot get any form of legitimate support.

I had also tried to get help on the Keychron Subreddit but Cheswick banned me because they did not agree with my reason for wanting to return the keyboard. I'm not here to cause issues, just looking for help. I would very much appreciate any assistance, if that is at all possible.