• officermike@lemmy.world
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    9 months ago

    Because there are legitimate reasons for some robo calls. Appointment reminders and confirmations, school weather closure announcements, two-factor login verification, etc.

    • gapbetweenus@feddit.de
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      9 months ago

      You can do all this things without robo calls. There are no robo calls in Germany for example.

      • scorpionix@feddit.de
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        9 months ago

        I thought I lived in a pretty backwards part of Germany but your corner must be extremely off the grid!

        To just name one example in Germany: Verification via robo call in WhatsApp.

        • gapbetweenus@feddit.de
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          9 months ago

          Oh, I genuinely didn’t know there are robo calls in Germany, never encountered them - always used sms or other kinds of verification. My bad.

    • Burn_The_Right@lemmy.world
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      9 months ago

      It would be a good trade. Lose the few semi-useful legitimate ones to get rid of the overwhelming majority which are malicious scammers and conservative dickbags.

    • Mango@lemmy.world
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      9 months ago

      No there isn’t.

      Text if school is cancelled. Throw 2fa out the window. Phone numbers are not identity. Text appointment reminders. Literally nothing needs a robo voice that isn’t better as text.

            • Mango@lemmy.world
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              9 months ago

              My doctor can afford to call or text or have a secretary do so.

              • Encrypt-Keeper@lemmy.world
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                9 months ago

                In 2024, have a human call for reminders for every client every single day for every appointment… yeah right. Enjoy that while it lasts.

                • Mango@lemmy.world
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                  9 months ago

                  If you don’t have the time to call all of your patients, you don’t have the time to provide medical care to them.

                  • Encrypt-Keeper@lemmy.world
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                    9 months ago

                    You’ll actually have a lot of time to provide medical care to your patients when you don’t have to waste all that time calling them for no reason when that can be easily automated.

      • kyle@lemm.ee
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        9 months ago

        Phone numbers actually can be an identity, but generally that’s just business numbers. There’s also a lot of phone numbers that aren’t cell phones and can’t get texts. It’s a lot easier and cheaper for companies to design one system. Depending on the company, they’ll still do text/email reminders for things. Old people like phone calls, so companies need to know their audience too. Again, cheaper to build a single system, so that tends to be the default.

        Source: I design call centers for a living, personally done probably 200+ projects over the years, in banking, insurance, retail, transportation, state/local govt, etc.