It feels like you don’t think the people making these decisions see employee salaries as anything but a line item to minimize or “customer service” as a cost liability. They don’t care about customer experience. Hell, they actively want people to get frustrated and give up because it saves the company money.
It feels like you don’t think the people making these decisions see employee salaries as anything but a line item to minimize or “customer service” as a cost liability. They don’t care about customer experience. Hell, they actively want people to get frustrated and give up because it saves the company money.