Adobe faces FTC fines over subscription practices
appleinsider.com
Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.

Adobe faces big fines from FTC over difficult subscription cancellation::Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.

  • lud@lemm.eeEnglish
    26·
    11 months ago

    I hate Adobe as much as anyone but they make it pretty damn clear that it’s a 12 month commitment and you obviously get a cheaper price for that.

    Of course they want to discourage people from committing to 12 months and then cancelling after 6 months. So you have to pay a fine of half of what you committed too.

    A normal rental company would be equally pissed if you promised that you were gonna pay them for 12 months and instead cancelled after 6.

    If people can’t be bothered to read what they are buying or any of the multiple warnings, then imo that’s their fault. It’s not like they bury this in their TOS or something, it’s prominent on and before the checkout page.

    • Pyr_Pressure@lemmy.caEnglish
      3·
      11 months ago

      If you get a $5/ month discount on a $30lmonth plan and decide to cancel after 6 months, you shouldn’t be fined $150 for the remaining 6 months.

      You should be fined $30 for the $5/month you saved on the 6 months you already used. They would try and charge you for the rest of the term instead while removing your ability to use the product for that time, making it pointless to cancel.

      • lud@lemm.eeEnglish
        2·
        11 months ago

        By my calculation it’s actually cheaper to go with the annual plan (creative cloud all apps) and cancel after 6 months and pay the fine than it is to just go with the monthly plan. (The discount is 30 USD per month)

        So I consider that to be reasonable.