Renneder@sh.itjust.worksM to BecomeMe@sh.itjust.works · 9 months agoWhat happens to chatbots if they people who use them for customer service are held responsible for the things those bots say?garymarcus.substack.comexternal-linkmessage-square5fedilinkarrow-up142arrow-down13
arrow-up139arrow-down1external-linkWhat happens to chatbots if they people who use them for customer service are held responsible for the things those bots say?garymarcus.substack.comRenneder@sh.itjust.worksM to BecomeMe@sh.itjust.works · 9 months agomessage-square5fedilink
minus-squarecyberfae@lemmy.worldlinkfedilinkEnglisharrow-up2·9 months agoHere is the original article: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/
Here is the original article: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/