Marketing should always be OPT-IN by default, but these extra steps to opt out is truly asshole design.
Oh, and on the opt-out confirmation screen, you get two options: Yes or No. The button colour for “yes” is white, and the “no” button matches the “save” button on the previous screen, so it’s easy to accidentally cancel the opt-out. Double-asshole design!
I’d opt out of that bank if they did this to me.
I’m fortunate that they give me the option to opt out of pretty much any and all forms of marketing, but Jesus Christ, it shouldn’t take a half hour to do it!