In case you’re out of the loop, the old Steam Deck had Philips screws that screwed into self-tapping plastic holes. This lead to occasional stripped threads and often stripped screwheads.
Valve absolutely did not have to change their screws, and its probably actually against their best interests. While other companies around the world are constantly in search of new ways to screw their own consumers, Valve goes out of their way to update their screws to make them easier to install/remove by changing to torx screws and added metal threads in the backplate. Those who know anything about mechanical engineering know this is not an insignificant amount of effort they put into it.
This is a small change that makes a huge impact, and speaks volumes about the ethos of the company. It says:
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We want to make our devices last longer, and be easier to repair.
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If you want to buy the cheaper tier and save yourself a few bucks by installing whatever SSD you want, go right ahead.
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We trust you to make decisions for yourself.
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Most importantly, we respect you, the consumer, and want you to fully own and control the devices we sell.
Valve is by no means perfect, and there’s plenty more they could be doing, but they’ve earned my respect and my patronage and I won’t buy games from anywhere else. I will buy whatever future products they sell, even if I don’t think I’ll use them regularly.
Almost definitely. When they did the initial release, it could have easily been a flop, and if it was a flop, it would have been pointless to have gone in planning to repair and sell refurbished units. Now that sales are showing its a hit, they are taking the time to invest in changes for more long-term support.
Self-tapping screws made sense for a product in an entirely new product category without knowledge if it would be successful or not. Torx screws that slide into metal threads makes a lot more sense for what is expected to be a product with long shelf-life.
The only thing is, the refurb market can’t be that great to pay for this change. You might not think it, but changing to better screws and adding the metal threads is crazy more expensive.
Crazy more expensive for raw profits - per unit, it’s basically negligible.
You could say this if s consumer focused effort to achieve market share or sell more games, but I choose to believe this if just what happens
Personally, I think this is just what happens when you have an employee run tech company. They lose out on like 0.05% profits, but more then make up for it through game sales and reputation
I mean realistically, this is probably a few cents a unit. Across hen million units, that’s real money. But quality pays over time. They lose out on quarterly profits, but they don’t worry about that bs - they’re not publicly traded, and they’ll make way more on a 5 year timespan
Parts are cheap, new tooling for different moulds and an extra processing step is not though!
Fair point, although I’d argue that this is probably a cheap and standard extra step
Molds and turn around time are definitely expensive… But much cheaper if you wait until the next version that probably will have different mount points for the newer internals
I’m not saying this isn’t worth praising, I’m just saying this is exactly what integrity and giving your employees autonomy looks like. You come back for version 2, and you take your lessons learned, you explore the improvements that you thought up during the last version
It’s just basic craftsmanship, but that has unfortunately been smothered in most places these days. You have to be big enough for this to be an R&D effort you can afford to fail, but small enough no one has bought you up to wring you for value